Privacy Policy:
1. Welcome
We are FIRSTCABLE LTD, located at 109 Borough High St, London SE1 NL1, United Kingdom
In this Privacy Policy we explain what personal information we collect as ‘data controller’ and how we use and share it to improve our services.
This Privacy Policy is an integral part of our General Terms and Conditions.
2. Personal data
The limited personal data that we store is collected in the following ways:
Website: when you visit our website, certain data is registered via cookies (including your IP address) for the purpose of operating and improving our website. More information about these cookies can be found in our separate Cookie Policy;
Business relationship: when you contact us in the context of our services as a (potential) customer or partner, we process your full name, contact details (e-mail address, telephone number, office and/or home address), and other data necessary for the order, billing or collaboration (such as your bank details, contact history, or details relating to your previous orders);
Marketing: if you give us explicit permission for this, we process your full name and e-mail address to send direct marketing, newsletters, promotions and promotions about our products and services. You can always unsubscribe easily.
Although you are never obliged to release personal data, a refusal to provide necessary information may hinder or make impossible the provision of our services.
3. Processing purposes
We process personal data in the context of our general customer and order management, or to provide our services. This includes customer administration, following up on orders and deliveries, invoicing, answering questions, and for marketing purposes.
The processing takes place on the basis of the following categories of legal grounds:
· On the basis of your consent;
· Necessary for the execution of an agreement;
· Necessary to comply with a legal obligation;
· Necessary for the pursuit of our legitimate interests in doing business.
To the extent that the processing of personal data takes place on the basis of your explicit consent, you always have the right to withdraw the consent given.
4. Sharing with third parties
If this is necessary to achieve the intended purposes, we may share personal data with employees and our professional partners. Our partners will in turn take the necessary technical and organizational measures to protect this personal data.
We will never commercialize your personal data to third parties. In the context of a possible reorganization, bankruptcy or transfer of activities, data that is part of our business activity may be transferred to third parties.
In limited cases, we may also be obliged to share personal data based on a court order or mandatory legislation.
5. Retention period
We keep your personal data for as long as necessary for the purposes for which it is processed. To determine the appropriate retention period, we take into account the amount, nature and sensitivity of the personal data, the reason for which we process it and whether we can achieve those purposes in other ways.
We must also consider periods for which we may need to retain personal data to comply with our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim.
When we no longer need your personal data, we will securely delete or destroy it. We also consider how we can reduce over time the personal data we use and whether we can anonymize your personal data so that it can no longer be linked to you or identify you and in which case we may use this information without further notice to you.
6. Your rights
All persons whose personal data we store always have the right to:
· Obtain access to their personal data;
· To have their personal data corrected or supplemented if it is incorrect or incomplete;
· To have their personal data deleted;
· To have the processing of their personal data restricted;
· To oppose the processing of their personal data for a serious and legitimate reason;
· To have their personal data transferred to another company.
· To exercise the above rights, you can contact us by post or via info@firstcable.uk
7. Complaints
If you have any comments or questions about our privacy policy, we would like to hear from you.
All persons whose personal data we store also have the right to file a complaint with the Commission for the Protection of Privacy (Drukpersstraat 35, 1000 Brussels, commission@privacycommission.be ).
8. Security
We apply at least the usual technical and organizational security measures that can reasonably be expected of us to protect your personal data against destruction, loss, alteration, falsification, distribution or unauthorized access.
Personal data will only be transferred to a partner in a country outside the European Economic Area provided that that country guarantees an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification under the Privacy Shield Framework (www.privacyshield.gov).
We cannot be held liable for incorrect or unlawful use of personal data by a third party. You also remain responsible for the confidentiality and use of your computer, IP address, login and identification data.
9. Your privacy
Your privacy is important to us.
We therefore make every effort to protect these as best as possible and attach great importance to compliance with (i) the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data (as amended by the Act of 11 December 1998, “Personal Data Processing Act”); (ii) the anti-spam provisions of Book XII of the Economic Law Code regarding the law of the electronic economy; and (iii) the European Regulation 2016/679 of 27 April 2016 on the protection of personal data (“General Data Protection Regulation”).
10. Revision of this privacy policy
Our privacy policy may be revised from time to time and any changes to the policy will be notified to you via email or a posting on our website.